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IT Service Management

About this service

In 2019, VEII logged over ONE million tickets (20% Y-o-Y forecasted organics growth) for clients through its THREE 24 multi-lingual Helpdesks in Guangzhou (Cantonese and Putonghua), Changsha (Putonghua), and Manila (English).

To cater for these large number of tickets, these centres are manned by 250+ fulltime staff, and supported by an IT Infrasture Library (ITIL) certified IT Service Management (ITSM) system - electronic Proactive Service Management (ePSM). ePSM is developed base on OTRS, a leading Open Source ITSM tool.

Togther with our Reporting Group, clients receive standard and ad-hoc reports about their ITSM service status.

Project KPIs




tickets PROCESSED!!


Service around the clock

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